Job Description (JD) - Customer Relationship Executive (CRE)

Position: Customer Relationship Executive (CRE)
Department: Customer Relations / Service
Industry: Automobile
Location: Gurgaon
Company: DAP Automobiles Pvt. Ltd.

Job Summary

Key Responsibilities
- Handle inbound and outbound customer calls professionally.
- Schedule service appointments and follow up with customers.
- Maintain customer databases and update records accurately.
- Conduct post-service feedback calls and record customer satisfaction levels.
- Resolve customer complaints and escalate issues when required.
- Coordinate with service advisors and workshop teams for timely updates.
- Inform customers about service reminders, campaigns, and promotions.
- Ensure a positive customer experience at every touchpoint.
- Generate customer satisfaction reports and maintain MIS records.
- Support customer retention and loyalty programs.

Required Qualifications
- Graduate in any discipline.
- 1-3 years of experience in the automobile industry preferred.




- Freshers with excellent communication skills may also apply.
- Good knowledge of MS Office (Excel, Word, Outlook).

Skills Required
- Excellent verbal and written communication.
- Strong customer handling and problem-solving skills.
- Ability to work under pressure.
- Teamwork and coordination skills.
- Qualified attitude and positive behavior.
- Time management and multitasking ability.

Salary Range

₹18,000 - ₹30,000 per month (Depending on experience and skills)

Working Hours
- 6 Days Working
- As per company policy

Performance Indicators (KPIs)
- Customer Satisfaction Score (CSAT)
- Customer Retention Rate
- Follow-up Completion Rate
- Complaint Resolution Time
- Appointment Conversion Rate

Company: DAP Automobiles Pvt. Ltd.

Pay: ₹20,000.00 - ₹28,000.00 per month

Work Location: In person

📌 Customer Relationship Executive (Gurugram)
🏢 Dap Automobiles Private
📍 Gurugram