Join our Team:
About this chance:
- What you will do:
Administer, maintain, and support enterprise security platforms, including:
- Pulse Policy Secure (NAC)
- Symantec Endpoint Protection
- Symantec Protection Engine
- Microsoft Public Key Infrastructure (PKI)
- Blue Coat Secure Web Gateway (ProxySG)
- Blue Coat Content Analysis
- Blue Coat Malware Analysis
- Microsoft Threat Management Gateway (TMG)
- Cisco Identity Services Engine (ISE)
- Microsoft Defender for Endpoint
- DigiCert Enterprise Certificate Management
- Ensure the availability, health, and performance of security platforms while meeting defined service level agreements (SLAs).
- Monitor, troubleshoot, and resolve complex security incidents, operational issues, and service requests within agreed timelines.
- Perform root cause analysis (RCA), trend analysis, and prepare incident reports for recurring or critical issues.
- Participate in security incident response activities, including threat containment, eradication, recovery, and remediation using enterprise security tools.




- Review system performance and recommend improvements, capacity planning, and performance tuning to maintain optimal service availability.
- Plan and execute system upgrades, patching, maintenance activities, and technology refreshes with mínimal business impact.
- Identify opportunities for automation, process optimization, and operational efficiency improvements.
- Develop and maintain operational procedures, technical documentation, knowledge articles, and standard operating procedures (SOPs).
- Create operational dashboards, reports, KPIs, and metrics to measure service health and operational effectiveness.
- Collaborate with cross-functional teams including Infrastructure, Network, Endpoint, and Security Operations to resolve complex technical issues.
- Provide technical guidance and mentorship to Level 1 support engineers to enhance their troubleshooting and operational capabilities.
- Ensure compliance with organizati

📌 IT Security Admin (Bengaluru)
🏢 Ericsson
📍 Bengaluru