Chennai, Tamil Nadu

Job Summary

Job Summary: The One Identity L3 Support Engineer plays a crucial role in ensuring the smooth operation and security of the One Identity Manager platform within an organization. This position is responsible for advanced troubleshooting, issue resolution, and providing expert-level support for complex technical problems related to One Identity solutions.
- Act as a Subject Matter Expert and escalation point for complex technical issues related to the One Identity Manager platform.\
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- Troubleshoot and resolve issues escalated beyond L1/L2 support, often involving deep system knowledge and advanced debugging techniques.\
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- Provide day-to-day administration, configuration, and support of the One Identity Manager platform.\
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- Perform system/job queue monitoring, patching, and upgrades of the One Identity Manager environment.\
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- Manage dynamic role and policy configurations within One Identity Manager.\
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- Handle bulk data imports, reports, and minor bug fixes related to the platform.\
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- Document changes and standard operating procedures to ensure consistent and efficient support.\
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- Contribute to automation and continuous improvement initiatives related to the One Identity platform.\
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- Participate in release testing and quality assurance activities for One Identity solutions.\
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- Provide leadership, mentorship, and technical guidance to Level 2 engineers

Key Responsibilities

Responsibilities: One Identity Manager platform. - Troubleshoot and resolve issues escalated beyond L1/L2 support, often involving deep system knowledge and advanced debugging techniques. - Provide day-to-day administration, configuration, and support of the One Identity Manager platform. - Perform system/job queue monitoring, patching, and upgrades of the One Identity Manager setting. - Manage dynamic role and policy configurations within One Identity Manager. - Handle bulk data imports, reports, and minor bu

📌 Track Lead (Chennai)
🏢 HCLTech
📍 Chennai