Ref#:W179720

Department:Information Technology

City:Bangalore

State/Province:Karnataka

Location:India

Company Description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication,



Employee Groups and Celebration.

Position Overview

Essential Duties & Responsibilities

General:
- Serve as the first point of contact for Retail Stores seeking assistance with POS hardware, software, workstations, printers, time clocks, UPS units, mobile devices, interactive screens, or other retail technology issues.
- Deliver transparent, confident troubleshooting over the phone, guiding non-technical store users step by step to resolution.
- Participate in product and process updates, and create documentation for the same.
- Proactively drive issues to closure and collaborate with peers to resolve them.
- Communicate problems clearly to your team and colleagues, and understand how issues affect other areas of the organization beyond IT.
- Take independent action - do things before being asked or forced by events - and contribute creative solutions and innovative ideas.

Operational:
- Be

📌 Technology Operations and Support Associate, Retail Store Systems Support (Bengaluru)
🏢 RALPH LAUREN
📍 Bengaluru