Role Overview

Key Responsibilities
- Understand customer issues related to CNG/PNG connections, billing, complaints, or service requests and provide accurate resolutions
- Manage live chat conversations with speed, accuracy, and a professional tone
- Update and maintain customer records, query logs, and daily MIS reports
- Coordinate with internal departments for resolution of escalated issues
- Ensure quality standards, SLA adherence, and customer satisfaction at all times
- Maintain confidentiality of customer data and follow data handling protocols

Required Skills & Competencies
- Good written and verbal communication in English — mandatory
- Typing speed — minimum 25-30 WPM with accuracy
- Basic computer knowledge — MS Office (Word, Excel, Outlook)
- Customer-first attitude with patience and problem-solving mindset
- Ability to multitask and work under targets / SLA pressure




- Hindi communication is an added advantage

Eligibility Criteria
- Education -Minimum Graduate — B.A / B.Com / B.Sc / BMS / BAF / BBI (Any Stream)
- Experience -Minimum 1 year experience
- Locationn -Thane, Mumbai (Work from Office — No Remote)
- Age -18 - 30 Years Preferred

Preferred Background (Good to Have)
- Prior experience in BPO / KPO / Back Office
- Exposure to utility, energy, or BFSI sector
- Familiarity with CRM tools or ticketing systems
- Knowledge of Marathi is a plus for local customer handling

What We Offer
- Fixed salary + performance incentives
- Fixed time 9:30 am to 6:30 am
- Growth path within MGL's back-office operations

Pay: ₹15,000.00 - ₹25,000.00 per month

Perks:
- Provident Fund

Work Location: In person

📌 Back Office Executive (Thane)
🏢 Vertex HR Solution
📍 Thane