Senior Customer Care Executive

Company: Oyster Lifestyle
Industry: Luxury Bath Wellness, Architecture & Lifestyle

Key Responsibilities
- Handle customer enquiries, follow-ups, and relationship management.
- Understand customer requirements and provide suitable product solutions.
- Coordinate with Sales, Service, Dealers, Architects, and Interior Designers.
- Manage orders, deliveries, installations, and after-sales service.
- Handle customer complaints and ensure timely resolution.
- Maintain regular follow-ups with customers and update CRM records.
- Support the sales team in lead management and business conversion.
- Identify upselling and cross-selling opportunities.
- Ensure a smooth and premium customer experience from enquiry to after-sales.

Product Portfolio





Bathtubs | Showers | Steam | Sauna | Spa | Wellness Solutions | CP Fittings | uPVC Doors & Windows

Required Skills:
- Excellent communication and customer-handling skills.
- Strong follow-up and coordination abilities.
- Valuable sales orientation and problem-solving skills.
- Experience in luxury lifestyle, bathware, wellness, interiors, architecture, or building materials preferred.

Location: Jammu & Srinagar

Work mode
- Hybrid

Salary
- 4-5 Lakh CTC per annum

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits:
- Provident Fund

Work Location: Remote

📌 Sr. Customer Care Executive (Jammu)
🏢 OYSTER BATH CONCEPT
📍 Jammu