Handle large volumes of customer interactions while maintaining quality standards
- Understand customer concerns and provide accurate resolutions
- Maintain strong product and process knowledge across support channels
- Coordinate with internal teams for issue resolution and ticket closure
- Maintain turnaround times and service-level agreements (SLAs)
- Deliver a positive customer experience and maintain high customer satisfaction scores
- Document customer interactions accurately

What We're Looking For
- Excellent verbal and written communication skills in English (mandatory)
- Must be based in Pune or willing to relocate to Pune for the internship
- Comfortable working in assigned rotational shifts (mandatory)
- Strong customer orientation and problem-solving ability
- Ability to multitask and manage time effectively
- Calm, patient, and professional approach while handling customers




- Freshers and students looking for customer-facing experience are encouraged to apply
- 10:00 AM - 7:00 PM
- 12:00 PM - 9:00 PM

Night Shift (Work From Home):
- 5:00 PM - 2:00 AM

Please Note:
- Shift allocation is determined by business requirements.
- Applicants must be comfortable working any assigned shift during the internship.

Internship Details
- Duration: 6 Months
- Location: Pune
- Day shifts are Work From Office
- Night shifts are Work From Home
- Opportunity to learn customer operations in a fast-paced startup environment

Why Join Amber?
- Fast-paced growth opportunities
- Ownership and autonomy from day one
- Collaborative and high-energy work culture
- Hands-on customer experience exposure

Pay: Up to ₹15,000.00 per month

Perks:
- Flexible schedule
- Food provided

Work Location: In person

📌 Intern - Customer Support (Pune)
🏢 AmberStudent
📍 Pune