Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy advantages, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
- Primary Responsibilities:
- Outcome Ownership (Revenue & Performance Metrics)
- Own and drive improvement in key RCM outcome metrics, including:
- Cash collections / cash acceleration
- AR days reduction
- Denial rates & overturn rates
- Gross Collection Rate (GCR) / Managed Net Collection Rate (MNCR)
- Write-offs and revenue leakage reduction
- Translate operational performance into measurable financial outcomes
- Build solid visibility and governance around metric performance, trends, and drivers.




- Back-Office Operations Leadership: Lead large-scale back-office RCM functions (AR follow-ups, denials, payment posting, coding support, adjustments)
- Ensure high performance on:
- Productivity
- Quality
- SLA adherence
- Drive operational rigor and standardization to support consistent delivery of outcomes
- Closed-Loop Feedback with Front & Mid Office
- Actively collaborate with front-end and mid-cycle teams to address upstream issues impacting back-end outcomes
- Establish and drive a closed-loop feedback mechanism to:
- Identify root causes of denials, rejections, and delays
- Fix process gaps at source (eligibility, authorization, coding, billing)
- Influence cross-functional stakeholders to improve first-time-right rates and reduce rework
- RCM Domain Expertise & Insight-Led Problem Solving
- Leverage deep understanding of the end-to-end RCM lifecycle to diagnose systemic issues
- Use da

📌 Associate Director (Hyderabad)
🏢 UnitedHealth Group
📍 Hyderabad