Job Description - Customer Support Executive

Position: Customer Support Executive
Department: Customer Support
Location: Ahmedabad
Employment Type: Full-time
Experience: 1-3 years
Reporting To: Customer Support Manager / Team Lead

About the Role

Key Responsibilities
- Provide accurate information and timely solutions to customer concerns.
- Follow up on pending customer requests and ensure proper closure.
- Maintain skilled and positive communication with customers.
- Coordinate with internal departments to resolve customer-related issues.
- Record and maintain customer interactions and relevant information.
- Escalate complex issues to the concerned senior/team lead when required.
- Ensure timely response to customer complaints and requests.
- Maintain proper records and follow company policies and procedures.
- Support the team in achieving customer satisfaction and service-quality targets.





Required Skills & Qualifications
- Graduate in any discipline.
- 1-3 years of experience in customer support, customer service, or a related role.
- Good verbal and written communication skills.
- Customer-oriented attitude with good problem-solving ability.
- Ability to handle multiple customer queries and follow-ups.
- Good interpersonal and coordination skills.
- Ability to work independently as well as in a team.
- Positive and professional attitude.
- Good listening and communication skills.
- Patient and calm while handling customer concerns.
- Willingness to learn company processes and products.
- Good follow-up and ownership skills.

Pay: ₹10,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Customer Care Agent (Shilaj)
🏢 Vaishali Securities
📍 Shilaj