Description:
About WTW:
About the team:
The Enterprise Technology team provides core IT operations and end‑user technology services that support colleagues across the organization. The team focuses on keeping enterprise technology services available, secure, and well‑governed, ensuring smooth day‑to‑day IT operations.

Summary:
The IT Coordinator for Onsite Support Services (OSS) collaborates within the Global Service Management team and WEDO organization to guarantee the successful provision of in-office technology support. This role involves the coordination of 3rd party vendors, facility services, and our on-site technical support team who will give assistance to colleagues, resolving hardware and software issues that cannot be addressed remotely. This position is specifically aligned with a set of Technology Services within the Service Management & Governance group. The primary responsibility is to achieve the successful delivery of services in compliance with WTW standards and contractual agreements with partners.



This ensures the fulfillment of business requirements and alignment with company and business segment strategies.

Responsibilities:
- Receive, prioritize, and assign incoming Information Technology support tickets.
- Ensure all tickets are properly documented with relevant information such as issue description, user details, and resolution steps.
- Monitor ticket queues to ensure timely response and resolution of issues.
- Escalate tickets to appropriate teams or personnel if needed.
- Serve as a primary point of contact for users submitting Information Technology support requests.
- Provide timely updates to users on the status of their tickets.
- Coordinate communication between users and Information Technology support teams to ensure explicit understanding of issues and resolution steps.
- Assign tickets to Information Technology support staff based on skillset, workload, and priority.
- Monitor team workload and redistribute tickets as needed to ens

📌 IT Coordinator (Thane)
🏢 WTW
📍 Thane