JLL supports the Whole You, personally and professionally.

Workplace Experience Assistant Manager Position Overview The Workplace Experience Assistant Manager serves as a strategic operational leader, overseeing and elevating workplace services delivery to achieve exceptional occupant and guest experiences. This role combines hands-on operational management with team leadership, ensuring consistent service excellence through detailed oversight, proactive problem-solving, and continuous improvement initiatives. The position requires a serviceminded professional who can balance operational efficiency with the human-centered approach needed to create workplace environments that truly delight users. Key Responsibilities Team Leadership & Development - Lead, mentor, and develop Workplace Experience Enablers, providing coaching, performance feedback, and professional growth opportunities - Establish transparent performance expectations and conduct regular team assessments aligned with Individual Performance Management criteria - Foster a culture of service excellence, attention to detail,



and continuous learning within the workplace services team - Coordinate team schedules, workload distribution, and coverage to ensure seamless service delivery across all operating hours - Support team members in resolving complex occupant requests and challenging operational situations Operational Excellence Management - Oversee daily workplace operations to ensure "works every time" reliability across all service touchpoints - Monitor and audit compliance with Standard Operating Procedures (SOPs) and Service Level Agreements (SLAs) across all workplace services - Conduct regular quality assessments and spot-checks of both internal team performance and vendor service delivery - Implement and manage change control processes, ensuring all modifications are properly documented and communicated - Oversee Clear Deck policy enforcement, lost property processes, and comprehensive reporting to Workp

📌 Workplace Experience Assistant Manager (Mumbai)
🏢 JLL
📍 Mumbai