JLL supports the Whole You, personally and professionally.
The Front Office Executive is responsible for managing front desk operations, workplace experience, and visitor services in a corporate office workplace.
The role acts as the front-facing representative of the organization, ensuring smooth coordination between employees, visitors, and internal facility teams.
Key Responsibilities 1. Reception & Visitor Experience ManagementGreet, welcome, and assist visitors, clients, and senior stakeholders professionally
Manage visitor registrations, access control, and visitor records
Ensure a premium hospitality experience aligned with corporate standards
Maintain reception and lobby areas in line with brand image
Manage visitor appointments and coordinate with internal stakeholders
Maintain proper communication logs and visitor tracking systems
Ensure smooth day-to-day functioning of front office operations
3. Meeting Room & Workplace CoordinationManage meeting room bookings and scheduling
Ensure readiness of meeting rooms (AV setup, cleanliness, seating)
Coordinate with housekeeping and IT teams for meeting support
Resolve last-minute scheduling conflicts
4. Facility Helpdesk & Issue CoordinationAct as a front-end helpdesk for facility-related requests
Log, monitor, and track complaints related to: Housekeeping Maintenance / engineering HVAC / electrical issues
Ensure timely closure by coordinating with backend teams
Front office functions as a critical communication hub between departments and users. [interviewprep.org]
5. Vendor & Service CoordinationLiaise with: Housekeeping teams Security personnel Pantry / catering vendors
Monitor service quality and escalate issues when needed
Ensure adherence to defined service levels and standards
6. Customer Experience & Service ExcellenceDeliver hospitality-driven workplace experience using hotel industry best practices
Handle complaints or service gaps professionally
Ensure quick turnaround
📌 Front Office Executive (Gurugram)
🏢 JLL
📍 Gurugram