A day in your life at MKS:
We are seeking a seasoned Senior Manager - Infrastructure Operations to lead and oversee enterprise-level NOC operations and Major Incident Management (MIM), with extended ownership across Windows, Linux, Storage, and Backup environments.
This role requires a strong blend of technical expertise, ITIL process knowledge, and leadership capability to ensure high availability, service reliability, and operational excellence. The incumbent will act as a technical mentor, drive continuous improvement, and enable teams to become self-sufficient in decision-making and problem resolution.
You Will Make an Impact By:
1. NOC & Major Incident Management
- Lead and manage 24x7 NOC operations, ensuring proactive monitoring and availability of infrastructure services.
- Own the Major Incident Management (MIM) process, including incident triage, stakeholder communication, escalation, and resolution.
- Drive rapid restoration of services and minimize business impact during critical incidents.
- Conduct Post-Incident Reviews (PIR)
and ensure corrective and preventive actions are implemented.
- 2. ITIL & Service Management
- Implement and govern ITIL processes including:
- Incident Management
- Problem Management
- Change, Release & Deployment Management
- Continual Service Improvement (CSI)
- Ensure adherence to SLAs, OLAs, and KPIs.
- Drive process maturity and automation across operations.
- 3. Infrastructure & Platform Oversight
- Provide governance and technical oversight across:
- Windows Server Administration
- Linux/Unix environments
- Storage & Backup solutions
- Ensure high availability, capacity planning, and performance optimization.
- Collaborate with engineering teams for infrastructure modernization initiatives.
- 4. Cloud & Automation
- Hands-on experience and governance in AWS and/or Azure environments.
- Promote automation, scripting, and orchestration using tools such as PowerShell, Python, or similar.
- Focus on reducing manual intervent
📌 Senior Manager (Gurugram)
🏢 MKS
📍 Gurugram