Pune, Maharashtra

Job Summary

Role Summary

Tier 2 engineer owning complex incident resolution, change implementation, and operational improvement. Acts as escalation point for Tier 1 and coordinates with vendors/other teams.

Capability alignment (Wacker levels)

Partial ownership: Level 5 “Ensure, advise” in defined areas (e.g., WLAN operations, Catalyst/Nexus/ISE domain, monitoring improvements)

Key Responsibilities (aligned to Wacker tasks)

A) Event Monitoring & Incident Management — (Level 3 Apply; often Level 4 Enable)

Troubleshoot non-routine incidents across LAN/WLAN, including intermittent issues, routing instability, and Wi Fi auth/roaming problems.

Lead incident bridges for network P1/P2; coordinate escalations and ensure restoration within SLA.

Produce incident summaries and contribute to RCA/preventive actions.

B) Configuration & Release Management — (Level 3 Apply)

Plan and execute change tasks: firmware upgrades, config deployments, compliance checks, rollback plans.

Maintain configuration standards, backups, and audit-ready evidence.

C)



Infrastructure Operations — (toward Level 5 Ensure, advise)

Improve monitoring fidelity (alert tuning, correlation, noise reduction) and implement runbook enhancements.

Contribute to automation (scripts/Ansible) for checks, backups, compliance, and faster diagnostics (CCNP-level “assurance + automation” orientation).

D) Network Design — (Support Level 5 Ensure, advise)

Review LLDs and implementation plans for operability, monitoring hooks, resiliency, and recovery routines.

Required Skills (Technical)

Solid troubleshooting: VLAN/STP, EtherChannel, routing protocols (OSPF/BGP exposure), QoS basics, VPN/Wi Fi authentication awareness (802.1X).

Cisco WLAN operations: controllers/APs, site-survey awareness; wireless security (WPA2/3, 802.1X).

Cisco Catalyst/IOS/Nexus/ISE operations (vPC awareness, HA concepts, upgrade planning support.

Certifications (preferred)

CCNP Enterprise (preferred) or demonst

📌 Senioradministrator - Monitoring Tools, Event Monitoring (Pune)
🏢 HCLTech
📍 Pune