Dear Folks,
Greetings

Experience : 8.0 to 15.0 years
Job Location: Hyderabad
Shift : Night Shift

Position Summary

This role is responsible for managing the overall sales execution, operational excellence, customer experience, team performance, and continuous process improvement of our Hyderabad sales organization.

Key Responsibilities

Lead and manage the Hyderabad inside sales organization supporting U.S. customers.
Drive daily, weekly, monthly, and quarterly sales targets.
Build a high-performance, KPI-driven sales culture.
Coach, mentor, and develop sales representatives and managers.
Conduct daily sales meetings, coaching sessions, and performance reviews.
Monitor key sales metrics including conversion rates, revenue, productivity, lead response times, CRM discipline, follow-up completion, customer satisfaction, and pipeline management.
Ensure timely and qualified follow-up on all customer inquiries.
Improve sales processes, workflows, and operational efficiency.
Identify automation and technology opportunities that improve sales productivity.




Work closely with product and technology teams to support the continued growth of our online booking platform.
Analyze customer behavior and recommend improvements that increase online booking conversion while maintaining excellent customer experience.
Prepare executive dashboards and reports with actionable recommendations.
Develop future leaders within the sales organization.
Foster a culture of accountability, professionalism, teamwork, and continuous improvement.

Customer Escalation & Communication

A critical responsibility of this role is handling customer escalations and protecting the company’s reputation.

Handling difficult customer conversations professionally.
Resolving escalated customer complaints.
Coordinating with U.S. moving companies when service issues arise.
Managing booking-related disputes and service recovery.
Building customer confidence while maintaining company standards.
Representing the

📌 Senior Manager (Hyderabad)
🏢 Excel Soft Services (India
📍 Hyderabad