Job Description (JD) - Telecaller

Job Title: Telecaller
Department: Sales / Customer Support
Location: Kankarbagh
Employment Type: Full time

Job Summary

Key Responsibilities
- Make outbound calls to potential and existing customers.
- Handle inbound customer inquiries professionally.
- Explain company products and services to customers.
- Generate and qualify leads through telephonic conversations.
- Follow up with customers regarding inquiries, quotations, and sales opportunities.
- Maintain accurate records of customer interactions in the CRM system.
- Resolve customer queries and complaints effectively.
- Meet daily, weekly, and monthly call and sales targets.
- Coordinate with the sales and operations teams for customer requirements.
- Build and maintain positive customer relationships.





Required Skills & Qualifications
- Minimum qualification: 12th Pass / Graduate (preferred).
- Excellent communication skills in English, Hindi, and/or regional language.
- Good convincing and negotiation skills.
- Basic computer knowledge and MS Office proficiency.
- Ability to handle customer objections and close conversations effectively.
- Strong interpersonal and listening skills.
- Prior experience in telecalling, telesales, or customer service is preferred.

Pay: ₹8,879.86 - ₹10,000.00 per month

Benefits:
- Cell phone reimbursement
- Paid sick time

Work Location: In person

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