Job Overview

Key Responsibilities
- Provide timely support and troubleshooting assistance for customer orders, account-related queries, and operational issues.
- Coordinate with customers and internal teams to ensure smooth order processing and resolution of concerns.
- Maintain accurate records of customer information, sales activities, and operational data.
- Prepare and update reports, MIS, and performance dashboards using MS Excel.
- Support the sales and brokerage teams by providing relevant data, reports, and operational guidance.
- Monitor key performance indicators (KPIs) and assist in tracking carrier and shipper insurance documentation.
- Manage sales tracking tools and ensure data accuracy and timely reporting.
- Review pending orders and customer requests to ensure excellent customer service and customer experience.
- Identify process gaps and recommend improvements to enhance sales productivity and customer satisfaction.

Requirements & Skills
- Proven work experience as a Sales Support Specialist, Sales Coordinator, or Sales Support Associate (mandatory).




- Excellent verbal and written communication skills.
- Proficiency in MS Office Suite, especially MS Excel (VLOOKUP, Pivot Tables, Data Management, Reporting).
- Good understanding of sales processes and customer service practices.
- Strong analytical, problem-solving, and multitasking abilities.
- Ability to work collaboratively in a team setting and manage multiple priorities.
- High attention to detail and organizational skills.
- Bachelor's degree in Marketing, Business Administration, Commerce, or a related field preferred.

Preferred Qualifications
- Experience in logistics, brokerage, transportation, or service-based industries will be an added advantage.
- Familiarity with CRM systems and sales reporting tools.

Pay: Up to ₹300,000.00 per year

Benefits:
- Paid sick time
- Provident Fund

Application Question(s):
- Are you comfortable for night shift?
- Are you comfortable for relocation?

📌 Sales Support Executive (Delhi)
🏢 Cargaison Logistics Express
📍 Delhi