Job Summary

The role also involves making follow-up calls to users to encourage regular and timely data entry. This is a customer support role only and does not involve any sales, marketing, or revenue targets.

Key Responsibilities
- Provide telephonic and remote support to clients using the software.
- Assist users in resolving software-related issues and data entry problems.
- Respond to customer queries in a timely and professional manner.
- Coordinate with the technical team for issue escalation and resolution.
- Monitor pending issues and ensure timely closure.
- Maintain records of customer interactions, complaints, and resolutions.
- Prepare daily reports on support activities and issue status.
- Build and maintain positive relationships with clients through courteous communication.

Required Skills:
- Good verbal communication skills in Hindi and basic English.




- Basic computer knowledge and proficiency in MS Office.
- Solid problem-solving and customer handling skills.
- Patience, professionalism, and a customer-centric approach.
- Ability to work independently as well as in a team.

Educational Qualification
- Graduate in any discipline (preferred).
- Diploma or certification in Computer Applications will be an added advantage.

Experience
- 0-3 years of experience in Customer Support, Helpdesk, Call Center, or Software Support.
- Freshers with good communication skills may also apply.

Working Hours
- Full-time (10AM to 6PM), Monday to Saturday (as per company policy)

Pay: ₹8,000.00 - ₹10,000.00 per month

Work Location: In person

📌 Customer Support Executive (Lucknow)
🏢 VDAI Bio Sec
📍 Lucknow