Req ID: 380131
We are currently seeking a ServiceNow - Technical Architect to join our team in Delhi, Haryāna (IN-HR), India (IN).
Key Responsibilities:
- Advise and support the GMF team throughout the migration to the newer HAM Pro version.
- Assist with the setup, configuration, and implementation of the new HAM environment.
- Provide technical guidance and recommend best practices for deployment and operations.
- Provide KT to upskill the existing team.
- Enable the current team to effectively manage, maintain, and support the recent HAM Pro environment after the migration.
Client Engagement Delivery Support
We are seeking an experienced ServiceNow Hardware Asset Management Skilled (HAM Pro) Consultant to lead the end-to-end design of HAM Pro. This position will utilize GMF’s existing platform and process teams to guide configuration and implementation of HAM Pro within the GMF Environment. This role requires a hands-on expert who can bridge current-state operational processes with ServiceNow HAM Pro capabilities, enabling a fully functional,
lifecycle-driven hardware asset management solution. The consultant will work closely with internal teams who understand existing processes and translate that into a configured, optimized solution aligned to ServiceNow best practices. Key Responsibilities
1. Current-State Assessment - Engage with stakeholders across ITSM, asset management, procurement, and operations to understand existing hardware asset lifecycle processes - Document current workflows covering request, procurement, receiving, inventory/stockroom, assignment, refresh, return, and retirement - Identify gaps in data quality, process efficiency, controls, and reporting
2. HAM Pro Capability Alignment - Provide expertise on ServiceNow HAM Pro capabilities and how they map to current processes - Educate stakeholders on out-of-box functionality vs configuration vs customization - Recommend standardized approaches aligned with ServiceNow best practices - De
📌 Servicenow - Technical Architect (Delhi)
🏢 NTT
📍 Delhi