Job Title: Account Manager - B2B SaaS / Customer Success (SMB Portfolio)

Location: Noida, Uttar Pradesh

Job Type: Full time, Permanent

Experience Required: 1 - 3 Years

Role Overview

We are hiring an Account Manager (SMB) to oversee, retain, and grow a dedicated portfolio of existing business customers. This is a revenue-owning position where you will be directly responsible for securing contract renewals, identifying upsell/cross-sell opportunities, and minimizing account churn.

You will serve as a trusted partner to Small and Medium Business (SMB) clients, ensuring they maximize the value, adoption, and ROI of our cloud communication and automation software.

About the Platform

We are a category-redefining Business AI Operator that unifies WhatsApp APIs, corporate call management, and Generative AI-powered chat and voice bots into a single communication ecosystem. Backed by over 14 years of industry innovation, our platform supports over 12,000 businesses globally, helping them deploy seamless automated workflows, scale customer experience metrics,



and manage high-volume customer engagements efficiently.

Key Responsibilities
- Portfolio Management: Own and nurture a portfolio of 50-150 SMB customer accounts with full ownership over account health and commercial revenue.
- Revenue Retention & Renewals: Drive consistent monthly and quarterly subscription renewals to maintain strong client retention rates.
- Account Expansion: Actively spot, cultivate, and close upsell and cross-sell opportunities (including adding advanced API features, IVR setups, and conversational AI solutions).
- Target Achievement: Consistently achieve monthly portfolio revenue and growth quotas from your assigned account base.
- Churn Mitigation: Proactively analyze usage patterns to flag at-risk clients and execute targeted retention strategies before contraction occurs.
- Stakeholder Relationships: Build and maintain strategic, long-term relationships with business owners, founders, a

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