Bengaluru, Karnataka

Job Summary

Job Title\
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Microsoft Dynamics Application Support Engineer\
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Job Summary\
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Key Responsibilities\
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Application Support\
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- Investigate and resolve production incidents within SLA.\
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- Coordinate with development teams for bug fixes and enhancements.\
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- Support deployment activities across Development, QA, UAT, and Production environments.\
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Incident & Problem Management\
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- Manage incidents using ITSM tools such as ServiceNow, D365 CRM or Jira.\
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- Prioritize tickets based on business impact.\
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- Perform issue triage and communicate status to stakeholders.\
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User Support\
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- Provide functional and technical support to business users.\
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- Conduct knowledge transfer sessions.\
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- Create user guides and troubleshooting documentation.\
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Documentation\
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- Maintain support documentation.\
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Collaboration\
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- Work closely with: \
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- Business users\
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- Functional consultants\
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- Developers\
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- Infrastructure teams\
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- Third-party vendors\
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Technical Skills\
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Required\
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- Microsoft Dynamics 365 (CRM/CE, F&O;, Business Central, or AX)\
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- Microsoft Power Platform\
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- Power Apps\
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- Azure fundamentals\
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- REST APIs\
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- Web Services\
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- Office 365\
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- Excel\
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Valuable to Have\
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- Azure DevOps\
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- Azure Logic Apps\
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- Azure Service Bus\
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- Power BI\
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- SSMS\
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Functional Skills\
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- Incident Management\
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- Problem Management\
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- SLA Management\
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- Root Cause Analysis\
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- Production Support\
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- Business Process Understanding\
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- User Training\
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Required Experience\
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- Experience supporting production environments.\
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- Experience with ITIL-based support processes.\
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- Experience working in global support teams.\
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- Experience with ticketi

📌 Administrator - Microsoft 365 Administration (Bengaluru)
🏢 HCLTech
📍 Bengaluru