Company: Marsh

Description:
Helps to resolve issues, working with clients (primarily internal, occasionally external), other IT departments and suppliers as appropriate; Helps to provide support until tickets are resolved.

Assists in troubleshooting activities to resolve moderately complex issues reported by users, as well as troubleshoot system-triggered alerts and triage issues to the appropriate technology groups.

Supports basic change management processes (i.e. Software Development Lifecycle and Change Management).

Ensures appropriate support documentations are completed and maintained.

Coordinates resources and activities for client specific requests.
- Excellent interpersonal and communication skills
- Good organisational and planning skills
- Sound knowledge of superannuation administration processes
- Very good analytical and problem-solving skills.
- Ability to work well under pressure/ with minimum supervision.
- General knowledge on networking, Windows/Unix Server/OS, Active Directory, switches/routers, firewalls and VDI
- Knowledge and experiences working in:




- Service Now, ITIL, Incident and Change Management
- Knowledge in synthetic monitoring Alertsite, Splunk, Datadog
- DNS, Firewall, SSL, redirects, and related operations
- SQL queries/scripting; Oracle, PL SQL, SQL Server, asp.net, ODBC, JDBC
- Outcome driven with adherence to deadlines and legislative requirements.
- Sound understanding for Identity and access management (IAM) and user access management.

Marsh is committed to embracing a diverse, inclusive and flexible work workplace. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected b

📌 Senior Engineer (Pune)
🏢 Marsh
📍 Pune