Customer Support Executive

Company: Synergetic Shipping Technologies Pvt Ltd
Location: I, Alpha, IT City, International, 36, Chandigarh Int'l Airport Rd, Sector 83, JLPL Industrial Area, Sahibzada Ajit Singh Nagar, Punjab - 140306
Shift: Day Shift
Employment Type: Full-Time
Gender Preference: None

About Us

Synergetic Shipping Technologies Pvt Ltd is focused on delivering innovative maritime technology solutions and software services to global clients. We are committed to providing high-quality customer support and seamless user experiences through efficient communication and technical assistance.

Job Overview

This role is strictly for Customer Support Professionals and is not related to Desktop Support, System Administration, or Hardware Support.

Key Responsibilities
- Provide timely and professional responses to client issues
- Coordinate with internal technical teams for issue resolution
- Maintain proper communication and follow-up with customers
- Assist customers during remote support sessions when required
- Ensure high customer satisfaction through effective support




- Maintain support records and communication logs

Required Skills:
- Excellent English communication skills (Speaking & Writing - 9/10)
- Excellent internet and online research skills
- Ability to manage skilled communication with international clients
- Good problem-solving and coordination skills
- Comfortable working independently and in a team environment

Preferred Experience
- Experience in Software/Application Support:
- Prior experience handling international customers will be an advantage

Work Expectations
- Day Shift role
- Occasionally available for remote support sessions on a 24x7 basis when needed
- Compensatory offs will be provided to maintain work-life balance

Eligibility
- Relevant experience in Customer Support / Client Handling
- Graduate in any discipline
- Professional attitude with strong communication etiquette

Why Join Us?
- Opportunity to work with global c

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