We're Hiring: Customer Relationship Manager (CRM)

Location: Katargam, Surat
Position: Customer Relationship Manager (CRM)
Experience: Minimum 2 Years
Salary: Up to ₹30,000

About the Role

Key Responsibilities
- Build and maintain strong relationships with existing and potential customers
- Handle customer inquiries, concerns, and complaints professionally
- Ensure high levels of customer satisfaction and retention
- Follow up with customers regarding services, feedback, and ongoing requirements
- Coordinate with internal teams to resolve customer issues efficiently
- Maintain accurate records of customer interactions and communications
- Develop customer engagement strategies to improve customer experience
- Identify opportunities for upselling and cross-selling services
- Monitor customer feedback and suggest process improvements
- Prepare customer reports and maintain CRM databases
- Ensure timely response to customer requests and escalations

Requirements:
- Minimum 2 years of experience in Customer Relationship Management, Customer Service, Client Servicing, or a similar role




- Excellent verbal and written communication skills
- Strong customer handling and problem-solving abilities
- Ability to build long-term client relationships
- Positive knowledge of MS Office (Excel, Word, Outlook)
- Experience using CRM software and customer databases is preferred
- Strong follow-up and coordination skills
- Positive attitude and customer-centric approach

Preferred Skills
- Customer Retention & Relationship Building
- Complaint Resolution & Escalation Handling
- Client Coordination & Follow-ups
- Sales Support & Customer Engagement
- Team Coordination & Communication

Why Join Us?
- Growth-oriented work environment
- Opportunity to work with diverse clients and industries
- Career advancement opportunities
- Supportive and collaborative team culture

Contact: +918422085414

Pay: ₹15,000.00 - ₹30,000.00 per month

Ability to commute/relocate:
- Surat, Gujarat: Reliably comm

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