Client Service Operations (CSO) enables Kroll's business units through operational excellence, standardized processes, and centralized support services. As part of CSO, the Business Support Services (BSS) function provides high-quality business enablement services that enhance operational efficiency, improve consistency, strengthen governance, and elevate the internal stakeholder experience.
Business Support Services operates as a centralized shared services organization supporting internal teams across a broad range of operational activities including business administration, sales support, document production, presentation services, workflow coordination, reporting, operational data management, and business process support. Through a customer-centric approach and continuous improvement mindset, the team enables business units to focus on delivering value to clients.
Day-to-day responsibilities:
- Independently manage complex, high-priority, or sensitive service requests requiring greater judgement and stakeholder coordination,
while continuing to deliver high-quality Business Support Services in accordance with established service standards, turnaround times, and operational procedures.
- Prioritize competing requests and manage workload to meet agreed service levels across multiple service offerings.
- Review outputs for completeness, accuracy, formatting, and adherence to quality standards prior to delivery.
- Support delivery during periods of high demand by balancing work across multiple service offerings.
- Prepare, review, and maintain business documentation, presentations, reports, trackers, and operational records in support of business requirements.
- Perform data validation, cleansing, reconciliation, formatting, and quality assurance activities to maintain the integrity of business information.
- Support the administration and maintenance of business systems, operational databases, and collaboration platforms.
- Maintain accurate records of work compl
📌 Senior Analyst, Client Service Operations (Delhi)
🏢 Kroll
📍 Delhi