Title:Sr. Manager, Aftermarket & Warranty

Department:Inventory Planning & Warehousing Operations

Reports to:Sr Manager, Supply Chain

Location:Hyderabad, India

Scope:Global Aftermarket, Warranty Fulfillment, Reverse Logistics, VRA/RMA governance, coordination for aftermarket and warranty flows.

The Senior Manager, Aftermarket & Warranty Supply Chain will lead the end-to-end operating model for global aftermarket and warranty supply chain execution. This role is responsible for connecting demand planning, inventory policy, service-parts availability, warehouse allocation, reverse logistics, RMA/VRA governance, KPI management, and stakeholder escalation into one disciplined operating rhythm.:
This position will lead a team covering aftermarket supply planning, aftermarket fulfillment, allocation control, and reverse logistics (VRA & RMA). The role will be expected to move the organization from reactive issue management and individual follow-up into a structured control-tower model with explicit ownership, escalation paths, documented processes, and measurable business outcomes.:




Key Responsibilities:
Aftermarket & Warranty Operating Model
- Lead the global Aftermarket and Warranty Supply Chain operating model, covering demand signal, inventory planning, allocation, fulfillment, delivery confirmation, reverse logistics, and closure of open cases.
- Establish and run the Aftermarket Monthly Business Review / Control Tower, ensuring the forum is decision-oriented and includes KPIs, bottlenecks, inventory health, service risks, road logistics performance, RMA/VRA aging, and action ownership.
- Define clear roles and handoffs across Aftermarket planning, VRA/allocation management, RMA/reverse logistics, warehouse operations, logistics execution, and regional support teams.
- Translate business requirements from Service Sales, Asset Management, Quality, Product, and regional teams into executable supply chain processes and measurable operating standards.
- Drive standardiz

📌 Sr. Manager, Aftermarket (Hyderabad)
🏢 Nextpower
📍 Hyderabad