Key Responsibilities

Sales & Lead Conversion

Handle inbound and outbound calls from prospective patients.

Convert inquiries into confirmed clinic appointments and walk-ins.

Ensure achievement of daily, weekly, and monthly conversion targets.

Generate revenue through effective lead nurturing and follow-ups.

Contact existing and prospective patients to promote clinic services.

Team Management

Supervise and guide Tele Advisors to achieve performance goals.

Monitor call quality, productivity, and conversion metrics.

Conduct regular team meetings and performance reviews.

Ensure adherence to company processes and communication standards.

CRM & Database Management

Maintain accurate records of all customer interactions.

Update lead status and follow-up activities in CRM software.

Track and monitor patient journeys and conversion ratios.

Generate performance reports and sales insights.

Customer Service & Operations

Handle patient queries, complaints, and concerns professionally.

Ensure timely resolution of patient issues.





Coordinate with clinic teams to ensure smooth patient experiences.

Maintain high standards of customer satisfaction.

Training & Development

Train and mentor team members on sales processes and customer engagement.

Participate in ongoing learning and development initiatives.

Ensure quality standards and first-call resolution practices are maintained.

Eligibility Criteria

Education

Graduate in any discipline preferred.

Experience

Minimum 2 years of experience in:
Telesales

Telecalling

Inside Sales

Call Center Operations

Healthcare Sales

Customer Service

Required Skills:
Excellent verbal and written communication skills.

Strong leadership and team management abilities.

Sales and conversion-focused mindset.

CRM and database management experience.

Active listening and objection-handling skills.

Ability to work under targets and deadlines.

Positive knowledge of MS Excel and reporting tools.

Key Performance Indicators (KPIs)

📌 Telesales Manager (Ludhiana)
🏢 AK Clinics
📍 Ludhiana