Company Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, Current Balance, Nucor, S&P; Global, and Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations.

_ Fresh vision. Real impact. Come build it with us._




- Role Overview

The CSE role directly contributes to the six strategic pillars of the Global Solutions Organisation: Create Demand, Increase Win Probability, Expand Accounts, Scale the Revenue Engines, Protect Revenue & People.

Core Responsibilities

1. Create Demand

Support customer engagement activities that create awareness, demonstrate value, and generate future opportunities.

Responsibilities
- Conduct workflow audits, discovery sessions, operational assessments, and stakeholder workshops to understand customer requirements and identify improvement opportunities.
- Participate in webinars, customer communities, advisory boards, executive roundtables, and thought leadership initiatives.
- Promote AI best practices, customer use cases, and success frameworks that demonstrate measurable business value and generate customer interest.

2. Increase Win Probability

Position Freshworks as a trusted s

📌 Lead - Customer Success Engineer (Bengaluru)
🏢 FreshWorks
📍 Bengaluru