Operations supervisor
Lucknow
Permanent Role

Primary Responsibility:
Essential Functions:
- Overall responsibility of QMC
- Monitor team performance and devise a plan to improve (if required)
- The person will have approx. 2-4 direct reports & will manage a team size of approx.15-40 employees
- Assign staff duties and manage the roster based on the trend analysis/footfall trend in each of the QMC
- Overall administrative and people management responsibility
- To ensure the highest level of service standards & service quality are met during day-to-day operations at center
- To ensure optimal utilisation of resources
- Monitor Security related issues
- Training/ Mentoring the team and implementation of recent processes, while working closely based on
- Instructions from the Center Manager and the Country Manager
- Ensuring compliance to prescribed systems as per the defined SLAs
- To work with the Value-Added Services team in order to support maximum returns through optimum operational efficiency
- Coordination with Mission, Operational updates/ Memos from Mission




- Website updates (All languages)
- Managing escalations for the centre and providing effective resolutions
- Suggest/monitor software changes to be implemented as per business requirements
- MIS (Daily Report, Handling OT data, Incentive data), Monthly Business Reviews
- Ensuring Manpower staffing at each of the departments at any given time
- Ensuring compliance and timely updating of all regulatory approvals of the centre
- Work closely with the HR team to highlight performance and training needs
- Responsibility for cash handover to accounts at the end of each day (as applicable)
- Coordination with the Accounts Department (Refunds, Escalations, Reconciliations, etc.)Value Added Sales specific:
- Responsible for achieving business targets as agreed.
- Analyzing and interpreting trends to facilitate planning
- Using IT system to record relevant figures for data analysis and forward planning
- Updating colle

📌 Operations Supervisor (Lucknow)
🏢 Stemz Healthcare
📍 Lucknow