Company:
Description:
ESSENTIAL JOB RESPONSIBILITIES:
- Understand support ticket (Incidents and Service Requests) requirements and coordinate with reporters for better requirement clarity.
- Analyze the support tickets, coordinate with other IT Teams, and provide technical solutions.
- Health, Logs & Alerts monitoring of Applications/Servers, analyze for any issues, raise support tickets and escalate as required.
- Do root cause analysis for all the high priority tickets and share incident reports with stakeholders.
- Participate in product development process, including designing, building, and testing.
- Coordinate with stakeholders for testing of Incidents.
- Develop and maintain skilled relationships with all online business teams and provide support wherever required.
- Communicate with stakeholders regularly on the progress and status of outstanding trouble tickets
- Coordinate with stakeholders offshore and onshore
- Stay up to date with industry standard best practices/techniques related to Application development
- Availability for meetings, on-call support,



off-hours support work (including weekends) as required
- Be able to work a flexible schedule to accommodate off-hours conference call

KNOWLEDGE, SKILLS AND ABILITIES
- Must have hands-on Support and developmentexperience in C#, ASP.NET, AJAX, JQuery,
- Must have hands-on experience in MS SQL Server
- Experience with one or more of these - Angular, Node, Kubernates/Docker, DataDog/Splunk, Mongo & Mobile technologies (Desirable)
- ITIL Certified. (Desirable)
- Maximum 2 years of Experience
- Excellent debugging and troubleshooting skills
- Demonstrated analytical and design capabilities
- Self-starter with excellent organizational and time management skills
- Fast learner, quality conscious and committed to deadlines
- Experience working in offshore-onsite delivery teams
- Excellent and effective communication skills

Marsh is committed to embracing a diverse, inclusive and flexible work environme

📌 Administrator - IT Product Support (Noida)
🏢 Marsh
📍 Noida