15 Aug
|
Umbrella Infocare
|
Pune
15 Aug
Umbrella Infocare
Pune
Key Responsibilities
- Customer Interaction: Respond to user queries and concerns promptly using clear, skilled, and empathetic written communication.
- Issue Resolution: Troubleshoot product or service problems, determine root causes, and provide step-by-step solutions.
- Escalation: Coordinate with technical, product, or billing teams to resolve complex cases and follow up until closure.
- Data Logging: Maintain accurate records of all customer interactions and transactions in CRM systems like Zendesk, Freshdesk, or Salesforce.
- Feedback Collection: Identify recurring customer issues and suggest process improvements to enhance the overall customer experience.
Required Skills & Qualifications
- Age criteria 18 to 29 years
Pay: ₹15,251.71 - ₹32,861.18 per month
Work Location: In person
📌 Email Support Executive (Pune)
🏢 Umbrella Infocare
📍 Pune