Job Description- Customer Support Representative
Position: Customer Support Executive
Work from Office
Employment Type:
Full-Time
Salary:
Negotiable
About the Role
Key Responsibilities
- Coordinate with students and parents regarding classes, schedules, and academic progress.
- Handle inbound and outbound calls professionally.
- Provide guidance and support to students throughout their learning journey.
- Follow up with students regarding attendance, assignments, and class participation.
- Maintain accurate records of student interactions and feedback.
- Address concerns and escalate issues to the appropriate department when required.
- Build and maintain positive relationships with students and parents.
- Ensure a high level of customer satisfaction and engagement.

Required Skills:
- Excellent verbal and written communication skills in English and Hindi.
- Strong interpersonal and relationship-building skills.
- Ability to communicate confidently with students, parents, and educators.
- Valuable listening and problem-solving abilities.




- Basic computer skills and familiarity with Google Workspace/MS Office.
- Ability to multitask and manage time effectively.
- Positive attitude and customer-centric approach.

Eligibility Criteria
- Bachelor's degree in any discipline.
- Freshers with excellent communication skills may apply.
- Prior experience in customer support, academic counseling, student support, telecalling, or customer success is preferred.
- Proficiency in English and Hindi is mandatory.

Preferred Qualities
- Patient and empathetic personality.
- Strong sense of responsibility and ownership.
- Ability to work independently and as part of a team.
- Passion for education and helping students succeed.

Key Performance Indicators (KPIs)
- Student and parent satisfaction.
- Timely query resolution.
- Student engagement and retention.
- Attendance and follow-up management.
- Quality of communication and support provided.

Languages Required:
English (Professional P

📌 Customer Service Representative (Visakhapatnam)
🏢 SISYA CLASS App
📍 Visakhapatnam