DESCRIPTION:
Amazon is a global leader in e-commerce and cloud computing, headquartered in Seattle, Washington. Since its inception in 1995, Amazon has strived to be the world's most customer-centric company, catering to a global customer base, which includes not only consumers but also our sellers and vendors (selling partners). Our platform empowers

world-class retail brands and individual sellers to increase sales and reach new customers.

The Process Associate (Level 3) executes defined workflows in an SOP-driven environment, ensuring tasks are completed accurately, consistently, and within SLA timelines. The role requires strict adherence to standard operating procedures, with a focus on quality, productivity, and compliance.

Key job responsibilities
- Execute tasks in line with defined SOPs, ensuring accuracy and turn around time adherence
- Perform input validations and follow checklists to ensure completeness of outputs
- Identify and flag defects, exceptions, and SOP gaps to relevant stakeholders
- Maintain process compliance and documentation standards




- Support volume spikes and task transitions based on business needs
- Navigate internal tools and use MS Office (especially Excel) to track, analyze, and manage data workflows
- Make sound decisions when handling ambiguous or incomplete information
- Adapt to changing priorities, volume spikes, and task transitions without impacting metrics
- Participate in training and cross-skilling across multiple tasks
- Identify operational challenges and recommend improvements, including automation and process enhancements
- Work in rotational shifts within a 24/7 environment with weekly offs on any two days

BASIC QUALIFICATIONS:
- Bachelor's degree
- Communication Skills: Solid verbal and written English communication skills
- 1+ years of relevant work experience.
- Strong attention to detail and ability to follow structured instructions
- Analytical and problem-solving skills
- Ability to manage repetitive tasks

📌 Ops Support Expert, Nasc, North America Supply Chain (Bengaluru)
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📍 Bengaluru