Job Summary:
Key Responsibilities:
- Handle inbound and outbound customer calls professionally.
- Build and maintain long-term relationships with customers.
- Follow up with existing and potential customers regarding inquiries and orders.
- Resolve customer complaints and provide timely solutions.
- Coordinate with the Sales, Dispatch, and Accounts teams for smooth order execution.
- Collect customer feedback and report improvement suggestions.
- Generate repeat business through regular follow-ups.
- Share product information, offers, and new launches with customers.
- Prepare daily, weekly, and monthly customer interaction reports.
Eligibility:
- Graduate. Graduate with chemical field would be plus point
- 1-3 years of experience in Customer Relationship, Customer Support, or Sales Coordination. Experience in Chemical industry would be plus point.
Required Skills:
- Excellent communication and interpersonal skills.
- Good customer handling and negotiation abilities.
- Robust problem-solving and organizational skills.
- Positive attitude and customer-first approach.
Working Hours:
- Monday to Saturday
- 10:00 AM to 6:00 PM:
- Sunday: Weekly Off
Salary:
₹15,000 - ₹25,000 per month + Incentive
Key Performance Indicators (KPIs):
- Daily customer follow-ups completed.
- Customer satisfaction and complaint resolution.
- Customer retention and repeat orders.
- Timely CRM updates.
- Response time to customer queries.
- Coordination with internal departments.