Customer Technical Support
- Provide technical support and resolve customer queries efficiently
- Ensure timely responses while maintaining high service standards

Troubleshooting & Issue Resolution
- Assist users with basic networking and web-related concerns
- Escalate complex technical issues to the relevant internal teams

Database & Web Support
- Troubleshoot basic MySQL database queries and functions
- Support issues related to URLs, APIs, web browsing, and HTML

Documentation & Service Management
- Maintain accurate records of customer issues and resolutions
- Track support requests and update relevant documentation
- Ensure proper communication throughout the support lifecycle

Pay: ₹15,000.00 - ₹20,000.00 per month

Advantages:
- Provident Fund

Application Question(s):
- We have a 2-year bond as part of this role. Are you comfortable with that?
- What is your current CTC?
- What is your expected CTC?

Experience:
- Technical support: 1 year (required)

Language:
- English (required)

Location:
- Andheri East, Mumbai, Maharashtra (required)

Work Location: In person

📌 Technical Support Executive (Andheri East)
🏢 Helo.ai by viva connect
📍 Andheri East