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Assistant Director – Process Consultant(BMC)_Service Excellence – Rank 63-1/2/3

Job Summary

Support the Service Excellence Leader in shaping, driving, and governing the Service Excellence agenda across GDS by enabling strategy execution, driving insights, and ensuring structured governance, reporting, and compliance.

Acts as a central orchestration layer between strategy, execution teams, and leadership—ensuring initiatives translate into measurable outcomes.

Our internal Brand and Marketing team operates as a cohesive unit, bringing together specialized sub-teams with distinct skills to execute marketing strategies effectively. Leveraging our unique strengths and exceptional market insights, we champion EY's vision,



reinforcing its brand identity and driving its consistent growth. These sub-teams come together to deliver a powerful and unified approach to marketing for EY.

The process consultant would assist the team in continuous improvement.

Key Role and Responsibilities

As a consultant, the Assistant Director will provide strategic insights and solutions to drive service excellence. They will support team members and business teams , fostering a culture of continuous improvement and qualified growth. By leveraging their expertise, the Assistant Director will guide the implementation of best practices and innovative methodologies within the organization.

Strategy & Thought Leadership Enablement

Support the Service Excellence Leader in defining and articulating the Service Excellence strategy and roadmap
Conduct research, benchmarking, and internal analysis to inform strategic decisions
Develop executi

📌 Assistant Director (India)
🏢 EY
📍 India