ABOUT THIS ROLE

As Manager, Incident Management at KIBO, you lead the team that owns Sev1 response for our global commerce platform. You run a team of Incident Managers, you own the Sev1 process itself — the severity bar, the playbook, the deadlines, and the escalation path — and you command Sev1 bridges yourself.

You are accountable for what comes out of every incident. RCAs go to the client complete and on time. Sev1 KPIs are monitored and reported, and you know which way each one is moving. And the pattern across incidents gets found rather than lost: when the same cause keeps returning, you bring it to the CTO, CPO, and CCO with a clear read on what has to change in the platform, in the product, or in how we operate.

ABOUT KIBO

KIBO is a composable digital commerce platform for B2C, D2C, and B2B organizations who want to simplify the complexity in their businesses and deliver modern customer experiences. KIBO is the only modular, contemporary commerce platform that supports experiences spanning B2B and B2C Commerce, Order Management, and Subscriptions.



Companies like Ace Hardware, Zwilling, Jelly Belly, Nivel, and Honey Birdette trust KIBO to bring simplicity and sophistication to commerce operations and deliver experiences that drive value.

KIBO's cutting-edge solution is MACH Alliance Certified and has been recognized by Forrester, Gartner, IDC, Internet Retailer, and TrustRadius. KIBO has been named a leader in The Forrester Wave™: Order Management Systems, Q1 2025 and in the IDC MarketScape report "Worldwide Enterprise Headless Digital Commerce Applications 2024 Vendor Assessment."

By joining KIBO, you will be part of a team of Kibonauts all over the world in a remote-friendly environment. Whether your job is to build, sell, or support KIBO's commerce solutions, we tackle challenges together with the approach of trust, growth mindset, and customer obsession.

WHAT YOU'LL DO

* Take your own shifts in the Incident Manager rotation — carry the page, triage, co

📌 Manager, Incident Management (India)
🏢 Kibo Commerce
📍 India