If you have a Candidate Login already, but have forgotten your password please use the steps to reset your password. If you have forgotten your email login, please contact [email protected] subject Workday Candidate Login
When creating your Workday account and entering personal information like name, address, please do not use ALL CAPS.
Thank you
NOTICE: For Privacy Policy please review here
Job Responsibilities:
Owns client-specific quality programs, performance metrics, and escalations while leading team development and cross-functional coordination. Shared accountability for client outcomes and team performance with the Ops Manager
Key Responsibilities
· Set client QA strategies (sampling design, audit methods, acceptance thresholds) and adapt to scope/volume changes.
· Run root-cause analyses; drive CAPA plans with owners, timelines, and effectiveness checks.
· Plan training & certification for raters/annotators and coordinators; track completion and impact.
· Maintain dashboards (throughput, accuracy, productivity, cost) and convert insights into actions.




· Manage client escalations; present options, trade-offs, and recovery paths.
· Standardize SOPs, templates, and checklists; remove bottlenecks.
· Pilot small automations (macros, templates, RPA/API handoffs) with Ops Tech; scale wins.
· Coach P1s and C2–C3 on tools, workflows, and QA craft.
· Ensure compliance/security across data handling and platform access.
Requirements
Education
· Bachelor’s degree or equivalent experience in Business, Operations, Quality, or Data/Engineering.
Experience
· 2+ years in quality/ops with hands-on QA and workforce/training coordination.
· 1+ years leading people/pods (formal or informal).
Skills
· Multi-project planning and stakeholder management.
· Clear client communications and governance cadence participation.
· Robust spreadsheets, PM/task boards, and basic BI; ETL familiarity is a plus.
· Capacity planning with vendors; confident escalation/negotiation.
· Effec

📌 Quality Analyst, Gen AI Data Quality (Gurugram)
🏢 Welocalize
📍 Gurugram