Come work at a place where innovation and teamwork come together to support the
most exciting missions in the world

The Site Reliability Engineer – Incident management has the responsibility of
monitoring, maintaining and managing entire Qualys infrastructure and services
installed at different datacenters. When there is any malfunction in
Product/Services, the Site Reliability Engineer- Incident Management technician
Monitor, troubleshoots, repairs and gets the service/system back up as quickly
as possible. Ensure maximum possible service availability and performance,
provide support services for Engineering and other technical teams and to
collaborate for quicker resolution. End to end Incident management,
documentation and task automation are also part of responsibility.

The SRE - incident management role partners closely with SRE, Engineering,
DevOps, Infrastructure, and Security teams to ensure production systems remain
resilient and operationally effective.

RESPONSIBITIES

Reliability and Operations

· Maintain highly available and scalable applications and services.





· Monitor application and infrastructure health using observability tools.

· Respond to incidents, troubleshoot production issues, and perform root cause
analysis.

· Participate in on-call rotations and incident response processes.

· Track and improve service reliability, latency, performance, and efficiency.

· Responsible for basic troubleshooting platform/product issues to isolate the
problems and take appropriate action to resolve

· Ensure creation and timely resolution to incident tickets tracking and
resolution of the incident

Automation and Platform Engineering

· Create automation scripts and tooling to reduce manual operational effort.

Collaboration and Continuous Improvement

· Site Reliability Engineer- Incident Management must carefully track and
document all issues and resolutions in detail on the ticketing tool /
documentation tools.

· Escalate the issue as needed to manag

📌 Site Reliability Engineer, Incident management (Pune)
🏢 Qualys
📍 Pune