Job Requirements
Job Title: Client Advisor
Location: Delhi NCR
Company: Zoya by Tata
About Zoya by Tata
Zoya, a luxury jewelry brand by Tata, is known for its exquisite craftsmanship and timeless elegance. We provide a refined, exclusive experience to our customers and believe in building long-term relationships through impeccable service and attention to detail.
Role Overview:
As a Customer Relationship Manager at Zoya, your primary responsibility will be managing the store front-end operations and providing an exceptional in-store experience to our customers. This is a customer-facing role where you will interact directly with clients, ensure smooth operations at the store level, and uphold the luxury standards of Zoya through excellent service, relationship-building, and operational excellence.
Key Responsibilities:
Customer Service Excellence: Be the first point of contact for customers entering the store. Provide personalized service, understand customer needs, and offer tailored jewelry recommendations.



Ensure every customer has a memorable and luxurious shopping experience.
Relationship Building: Build and nurture long-term relationships with clients, ensuring they feel valued and appreciated. Regularly engage with customers to understand their preferences and encourage repeat visits.
Sales Support: Drive sales by promoting the brand’s jewelry collections, upselling, and meeting store sales targets.
Store Operations: Oversee day-to-day store operations including managing customer check-ins, maintaining store aesthetics, ensuring a welcoming setting, and operating the cash register when necessary.
Product Knowledge: Stay well-informed on the latest jewelry collections, trends, and offerings to provide expert guidance and support to customers.
Feedback Management: Collect and report customer feedback to improve the store experience and product offerings.
Conflict Resolution: Address any customer concerns or complaints promptly, ensuring a positive resolutio

📌 Client Advisor (Delhi)
🏢 Titan
📍 Delhi