Overview
What We Need From You:
Own the full hardware lifecycle for laptops, mobile devices, peripherals, and other end user equipment across all global offices
Establish and maintain standards for device provisioning, imaging, deployment, refresh cycles, and decommissioning
Manage vendor relationships for hardware procurement, warranties, and repairs
Oversee shipping, receiving, and inventory tracking for equipment across geographies
Partner with the IT Service Desk to ensure timely hardware support and escalation resolution
Lead the organization's ITAM practice, ensuring accurate tracking of all hardware and software assets across their full lifecycle
Own software license inventory, entitlement tracking, and compliance reporting – including optimization of license utilization to reduce waste and cost
Drive software audit readiness and support responses to vendor audit requests
Define and enforce ITAM policies, procedures, and governance standards
Identify and implement cost-saving opportunities through license harvesting, right-sizing, and contract consolidation
Own the CMDB,



ensuring accurate, complete, and up-to-date configuration item (CI) records across hardware, software, and related assets
Work with the Director of Global IT Support to define and enforce CI naming conventions, data standards, and CMDB governance policies
Produce regular data quality reports and drive continuous improvement in CMDB accuracy and coverage
Lead, mentor, and develop a globally distributed team of 7 – 4 based in India, with direct reports also located in the Philippines, Mexico, and the US
Set explicit goals, provide regular feedback, and conduct performance reviews
Build team capacity through hiring, cross-training, and skills development
Define and track KPIs across hardware SLOs, asset data quality, and license compliance
Contribute to budget planning for hardware refresh cycles, software licensing, and AV infrastructure
Own the management, maintenance, and standardization of conf

📌 Asset Manager (Chennai)
🏢 HealthEdge
📍 Chennai