Why Ryan?
Global Award-Winning Culture
Flexible Work Environment
Generous Paid Time Off
World-Class Benefits and Compensation
Rapid Growth Opportunities
Company Sponsored Two-Way Transportation
Exponential Growth opportunities
The Manager – Process Excellence is responsible for leading strategic and operational initiatives that drive continuous improvement, process standardization, and operational excellence across GCC locations. This role enhances productivity, quality, accuracy, turnaround time, scalability, and client experience through the application of Lean Six Sigma methodologies, data analytics, AI-enabled solutions, and automation. The position requires a technology-driven leader with expertise in digital tools, transformation initiatives, and stakeholder collaboration, working closely with Service Delivery, Technology, and Global Shared Services teams to deliver measurable business outcomes and strengthen organizational capabilities.
Duties and Responsibilities
People:




Lead and deliver process excellence and continuous improvement initiatives across multiple practices and locations.
Drive process standardization, simplification, scalability, and quality enhancement through structured methodologies.
Promote a culture of continuous improvement, innovation, and data-driven decision-making.
Identify and implement opportunities leveraging AI, automation, and digital tools to improve efficiency and reduce manual effort.
Establish and enforce governance standards for process documentation, DMS, and QMS frameworks.
Coach and mentor Process Excellence team members in project execution, process analysis, documentation, and improvement methodologies.
Build organizational capability by supporting training on process standards, quality frameworks, and system adoption.
Client:
Partner with GCC leaders and stakeholders to enhance service delivery, operational efficiency, and client experience.
Assess current-state processes, identify gaps, and implement sustainable improvements

📌 Manager, Process Excellence (Hyderabad)
🏢 Ryan
📍 Hyderabad