Overview:
Associate Cloud Specialist:
Location: India Work Arrangement: Remote

About the Role:
The Associate Cloud Specialist is primarily responsible for responding to and resolving monitoring alerts, handling requests from customers, partners, and the company's services team, and supporting incident response, Disaster Recovery failover testing, and scheduled maintenance windows within the cloud setting. This role operates with direct assistance and oversight from team members, offering a strong foundation for building expertise in cloud operations and hosted solution support.

Your Role Responsibilities? Here's What You'll Do.:
- Interact with customers, partners, and internal resources to understand needs as they relate to ticket requests, ensuring clear and professional communication with direct oversight from team members.
- Assist with supporting cloud infrastructure, networking, and hosting tools to ensure high availability of customer solutions.
- Troubleshoot and resolve basic cloud issues utilizing the company's systems, utilities,



and support processes with direct oversight from team members, learning best practices for effective problem resolution.
- Contribute to internal documentation that fully reflects all activity related to issue resolution and the maintenance of hosted systems, with oversight and guidance from team members.

Role Essentials:
- Associate's degree or equivalent experience, with a foundational understanding of cloud hosting environments and support processes.:
- Experience in Incident Management.:
- Knowledge of systems administration principles, Microsoft Windows, networking, and virtualization technologies.
- Knowledge of Microsoft Server environments, including Microsoft Active Directory, networking, storage, and virtualization technologies.
- Oral and written communication skills that demonstrate a professional demeanor with the ability to interact with others using discretion and tact.
- Critical thinking, analytical, and p

📌 Associate Cloud Specialist (Kolkata)
🏢 Hyland
📍 Kolkata