Job Requirements
Objective of the role : To successfully manage customer relations and monitor customer satisfaction by devising ways for the company to better serve customers and achieve 100 % collections targets
Department : CRM
Location : Mumbai
Roles & Responsibilities:
· Collections: To monthly, manage & collections targets of debtors, reminder in process bucket and new booking.
· Non projection amount remarks Pre-intimations/ Demand letters Payment reminders Pre-termination & Forfeiture 16B collection Customer contact and engagement
· Customer Lifecycle (On-boarding & Post Onboarding) : On Boarding 1. Welcome call 2. Customer visit for on-boarding process 3. Stamp duty & AFS registrations 4. Customer portal adoption 5. ROC, NOC generation.
· Post Onboarding: 1. Q/R/C handling 2. Engagement calendar 3. SFDC updation
· Operations : Customer file maintenance SAP/DMS data entries Tracker updations (Refunds/Registration/Possession) VCL / Society formation related/ Possession related/Other documentation
· Process improvements/ Initiatives :
Gaps identified/ Process improvement suggestions / initiatives
Work Experience
Experience Required : 3 - 7 years
Qualification Required : Graduate
Competencies Required:
· Advanced Communication
· Customer Orientation
· Relationship Building
· Interdepartmental Coordination
· Sales Documentation
Perks
Office Perks
• Office cab/shuttle
• Cafeteria
• Office gym
Professional Support & Learning
• Job and soft‑skill training
• Professional degree assistance
• Sponsorship for education
• Rewards and recognition
• Course reimbursements
Financial Benefits
• Mobile bill reimbursements
• Performance bonus
• Relocation assistance
• Car lease
• Loyalty discount
• Employee referral program
Health & Insurance
• Health insurance
• Life insurance
Leave Entitlements
• Annual leave
• Maternity leave
Note : Some benefits are grade specific and may not be
applicable to your grade.