OVERVIEW:
The Enrollment Support Coordinator is a Chennai-based, back-office individual contributor role responsible for managing email-based registration, enrollment, and billing support for Fueling Brains Academies in Canada, working a split shift covering both MST and IST business hours. The role focuses on accurate documentation, CRM data integrity, compliance reporting, and timely resolution or routing of parent and centre inquiries. This is not a sales or lead-conversion role — it is a process- and accuracy-driven support function that keeps the enrollment pipeline clean and compliant behind the scenes.

ESSENTIAL DUTIES & RESPONSIBILITIES:
Email & Inquiry Support
Respond to and manage all inbound registration and enrollment support emails within defined SLAs
Triage inquiries and route to the appropriate team (Billing, Centre Directors, Sales & Admissions) as needed
Maintain a qualified, consistent tone and brand voice across all email communication

Registration & Documentation Support
Support processing of registration documentation and required paperwork received by email




Ensure registration records are complete, accurate, and compliant
Confirm program placement and start-date details are correctly reflected in internal records

Compliance & Government Reporting
Complete accurate and timely monthly entries in the Alberta Government Child Care Portal (CCPN)
Ensure all entries are aligned with internal records and submitted within required timelines

Billing Coordination
Act as the coordination point for billing-related inquiries received by email
Log, track, and route billing issues to the appropriate team
Follow up to ensure timely resolution and communication back to families
This role does not process payments or make financial decisions.

CRM & Data Integrity
Maintain high standards of CRM data accuracy and completeness for existing leads and enrollments
Ensure consistent tracking of interactions and updates
Support improvements to workflows and repor

📌 Enrollment Support Coordinator (Chennai)
🏢 Fueling Brains & FB Academies
📍 Chennai