Overview
What You'll Do
Hardware Deployment & Setup
Image, configure, and deploy laptops, desktops, and mobile phones according to HealthEdge's standard build specifications
Define setups for recent hires including hardware, peripherals, monitors, docking stations, and initial software configuration
Perform hardware upgrades including memory, storage, and component replacements as needed
Execute device refresh and end-of-life replacement activities on a scheduled basis
On-Site & Deskside Support
Provide deskside support for hardware issues that cannot be resolved remotely by T1 or T2 analysts
Diagnose and repair hardware failures including component replacement and warranty coordination with vendors
Support conference room and AV technology including displays, video conferencing equipment, and room peripherals – installation, configuration, and troubleshooting
Manage printer infrastructure including installation, configuration, consumables, and basic troubleshooting
Assist with basic network drops, cable management,



and physical infrastructure tasks in coordination with the Network Engineering team
Asset Management & Inventory
Maintain accurate asset records in the CMDB for all hardware under management – check-in, check-out, transfer, and disposition
Manage on-site hardware inventory including stock levels, storage, and reorder coordination with the EUC & Asset Management team
Process hardware returns, surplus, and end-of-life equipment through secure disposal and recycling procedures
Apply and maintain asset tags on all managed devices in accordance with HealthEdge's asset tracking standards
Remote Employee & Shipping Support
Coordinate shipping and receiving of hardware for remote employees – new hire kits, replacements, and returns
Package and ship devices securely, tracking shipments and resolving logistics issues
Support remote diagnostic efforts in coordination with T1/T2 to determine when hardware replacement is needed vs. a software fix
Maintain records of shi

📌 Workspace Support Technician (Thiruvananthapuram)
🏢 HealthEdge
📍 Thiruvananthapuram