Job Requirements
Retail Network Expansion & Store Development
• Lead strategic planning and execution of retail footprint expansion across India
• Develop scientific models for market identification and city selection for new stores
• Build strong pipeline of store opportunities and ensure timely store openings
• Collaborate with business development teams on site selection and lease negotiations
New Business Channel Development
• Conceptualize and launch new revenue channels including shop-in-shop formats
• Drive strategic partnerships for brand presence in premium retail destinations
• Plan and execute pop-up store initiatives to expand brand reach
• Develop and roll out loyalty programs to enhance customer lifetime value
Customer Experience Excellence
• Maintain consistently high customer experience standards across all retail touchpoints
• Drive NPS scores and Google ratings through service excellence initiatives
• Build and strengthen customer loyalty programs for enhanced retention
• Manage customer grievance resolution processes effectively
Store Profitability & Operations
• Drive store profitability through revenue optimization and cost management
• Monitor and optimize rent-to-revenue ratios across the store network
• Implement automation and digital interventions to improve operational efficiency
• Ensure adherence to retail compliance and governance standards
People Leadership & Team Development
• Build and develop high-performing teams across network expansion and customer experience functions
• Provide inputs to training teams for enhancing retail sales officer capabilities
• Foster a culture of continuous learning and skill development
• Drive employee engagement and career development initiatives
Strategic Planning & Innovation
• Contribute to annual business planning and strategic initiatives for Taneira
• Identify and implement cutting-edge retail concepts and customer engagement models
• Leverage data analytics for informed decision-making