About Us:
Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

About the Role:
This is an individual contributor role responsible for merchant onboarding, KYB/KYC validation, merchant risk assessment, and Video Customer Identification Process (VCIP). The role requires robust attention to detail, sound risk judgment, and the ability to process cases accurately within defined SLAs.

Key Responsibilities:
1. Merchant KYB/KYC Validation & Risk Assessment
Validate and verify merchant KYB/KYC documents including PAN, GST, CIN, bank proof, address proof, and beneficial ownership details. Cross-check documents against regulatory and internal compliance requirements for completeness and authenticity. Identify discrepancies, mismatches, forged/tampered documents, and other risk indicators,



and escalate cases as required. Ensure accurate capture and updation of merchant information across internal systems. Conduct risk assessment of merchant websites and mobile applications during the onboarding process. Review product listings, pricing, website content, refund/return policies, contact details, and business models for potential policy or regulatory violations. Identify and flag high-risk merchants, prohibited/restricted categories, suspicious business models, and potential fraud indicators.
2. VCIP – Video Customer Identification Process
Conduct VCIP sessions with merchants/authorized signatories as per defined SOPs and regulatory guidelines. Verify identity, liveness, and document authenticity during video verification. Ensure accurate completion and documentation of VCIP cases within defined TAT.
3. Operations & Compliance
Process merchant cases in accordance with defined SOPs, compliance

📌 Online Merchant Ops (Noida)
🏢 Paytm Payments Services
📍 Noida