Project Role : Infra Tech Support Practitioner
Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.
Must have skills : Microsoft Windows Server Administration
Valuable to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Infra Tech Support Practitioner, a typical day involves delivering first and second level technical assistance for infrastructure, systems, and applications across both production and development settings. This role requires engaging with users and clients directly, whether remotely or onsite, to identify and resolve technical issues efficiently.



The practitioner follows established procedures and operational frameworks to maintain service reliability and ensure smooth functioning of various platforms. Daily activities include monitoring system performance, troubleshooting problems, coordinating with different teams, and contributing to the overall stability and quality of IT services.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to escalate and resolve complex technical issues.
- Maintain accurate documentation of incidents, resolutions, and system configurations.
- Assist in the implementation of infrastructure upgrades and patches to enhance system performance.
- Support junior team members by sharing knowledge and providing guidance when necessary.

Professiona

📌 Infra Tech Support Practitioner (Bengaluru)
🏢 Accenture
📍 Bengaluru