Who we are looking for: The role is within SSGS Asset owner’s Institutional investors services (IIS). The successful candidate will contribute to the team’s success by having responsibility for managing the clients & internal stakeholders. The role involves strong external & internal engagement and time management skills to ensure deadlines are met with 100% accuracy along with analytically robust background
Why this role is important to us:
The team you will be joining is will be responsible for the client services & Client delivery management roles for fund accounting and custody services we offer our clients.
What you will be responsible for:
Individual Contributor

• Manage the day-to-day activities of a functional/oversight team by monitoring, reviewing and validating all daily activity to ensure accuracy and timeliness in calculations and processing, as well as adherence to controls
• Provide timely accurate management reporting and issue log maintenance, under moderate supervision
• Research and resolve exceptions and issues




• Escalate unresolved issues to management as required
• Reconcile and resolve discrepancies with other Shared Service teams, external clients and Client Operations as needed
• Ensure all inquiries are resolved in a timely and accurate manner and communicates effectively with client when necessary
• Ensure appropriate records of daily and monthly activities are kept
• Coordinate effective and timely flow of critical information to all relevant parties and follows up on administrative details within the department
• Oversee the adherence to Standard Operating Procedures
• Maintain knowledge of current alternative procedures and processes
• Assist with workflow management and technology enhancement, make suggestions to streamline operations
• Document any updates or changes to formal procedures, databases, etc.
• Participate in projects as well as prepare and verify information for those various projects/special requests as directed
• Train

📌 Client Implementation (Mumbai)
🏢 State Street
📍 Mumbai